Interior Design Logistics

Merchants moving delivered some pieces that I ordered from RH. These two guys were outstanding! They far exceeded my expectations from start to finish. As an interior designer I experience a lot of delivery companies and unfortunately 95% of them are terrible and I have to really pay attention that they don’t damage the home or the furniture. These guys were not only polite and professional but they took EXTREME care in unpacking the pieces and re-wrapping them in furniture blankets and shrink wrap to get them into the elevator and up into the condominium. They definitely went above and beyond what most delivery people do. I highly recommend them!

I am an Interior Designer from Chicago working on a design project in Idaho. I have been using Interwest Moving & Storage to receive, inspect & recently deliver the products to my clients home in Driggs, Idaho. I have been so impressed with their quick response, accuracy & efficiency in managing hundreds of products for this project. I was there to meet the delivery crew last week and was very happy with how conscientious & caring they were about each & every piece. I highly recommend Interwest Moving & Storage.

From the moment a piece arrives at Interwest we know it is in capable hands; we get a full photographed report of its condition, as well as an updated online portal. Their online portal is extremely useful, allowing us to see what is stored in the warehouse and ultimately, allows us to generate reports when we are ready to deliver items to clients, keeping processes streamlined and painless.

The InterWest team was extremely flexible in their service offering to us, allowing us to tailor what we needed from them to make the client happy. Due to the unusual situation, they took the initiative to visit the warehouse on their own, study and inspect the furniture pieces prior to delivery and really become familiar with the scope of work. Before I even arrived on site, as this was an out-of-town job for me, the InterWest team had already known where and how every piece of furniture would need to go and how to put it together. They were extremely prepared for the installation and made my job much easier. They secured and protected the route from which they entered, inspected each piece thoroughly before unpacking, and took extreme care and time in putting each piece together. I felt exceptionally comfortable with the entire team from the moment I met them because of their friendly demeanor and instant professionalism. I trusted them completely with my client’s office full of furniture. The client was extremely happy with the end product which was a direct result of InterWest Moving & Storage. I look forward to the next out-of-town project I have in Idaho Falls or a neighboring town so that I can work with this team again.

Hi Stacy,

I wanted to let you know that the guys you sent us for our 2-day install were great! They had positive, can-do attitudes and worked hard the whole time. I worked closely with Marco and Cole - both brought calm energy and were problem solvers which is necessary for installs. We had such a positive experience that we can't wait for our next project at the club with your crew 😎

On a related note - You are amazing Stacy! You are always on your A-Game and you've made our jobs easier when things got messy or arrived damaged. Thank you for being accommodating, accountable, and a team player. I feel like you're an extension of our team. Hopefully, we can work together again!

Take care!

"I used InterWest as the collection point for our desgn project. We drop shipped furtniture, fabrics and lighting fixtures to them for storage. They inspected each shipment for breakage, and in all cases of breakage we were able to return the item for a replacement. Such a valauable service! They then delivered all the items for the decorating install. Also, the accounting team was super responsive and helpful. Five stars all around!!"

I cannot recommend Interwest for all of your storing and moving needs enough; they have a level of professionalism that we struggle to find competitors to rival. We have been using both the Bozeman and Idaho Falls Interwest Warehouses for 5 years, and both their in-office logistics and on-the-day services are second to none. We work in high-end residential interior design, requiring that all of our inventory be handled with the utmost care and respect.

Most importantly is their thorough communication and willingness to go the extra mile. If something is damaged, they not only report it, they recommend solutions which is invaluable for us being situated in a completely different state. Their logistics team is always an email away. They are super responsive, knowledgeable and all with a positive mentality. Their delivery team is also extremely respectful and hard-working. Again, their whole team really can not be faulted. We have loved working with Interwest, and will do so for countless more year to come.